MY LITY- Refund Policy

Welcome to MY LITY!

We are excited to have you as part of our community.

At MY LITY, customer satisfaction is our priority.

This Refund Policy outlines your rights and our obligations regarding returns and refunds under

European and Swiss consumer protection laws.

Effective Date: 30.12.2024
Contact Email: info@mylity.com

1. Your Right to Cancel

1.1. Cooling-Off Period

You have the right to cancel your purchase within 14 calendar days of receiving the product without providing any reason.

1.2. Exemptions to the Right of Cancellation

The following items are exempt from the right of cancellation:

Customised or personalised items.
Products that deteriorate quickly or expire soon.
Sealed items that are not suitable for return due to health protection or hygiene reasons, if the seal has been broken.
Digital content provided electronically, once downloading has started with your consent.

2. How to Initiate a Refund

2.1. Contact Us

To initiate a return or refund, email us at info@mylity.com within the cooling-off period. Please include:

Your name and contact information.
Order number and proof of purchase.
A brief explanation (optional).

2.2. Return Instructions

Once your refund request is approved:

Return the product(s) in their original condition, including packaging, manuals, and accessories.
Products must be shipped to [Insert Return Address].
Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the wrong product.

3. Refund Eligibility

3.1. Condition of Returned Items

To qualify for a refund:

Items must be unused and in the same condition as when received.
Products must include all original tags, labels, and packaging.

We reserve the right to reduce the refund amount if the returned item shows signs of use, damage, or missing components.

3.2. Defective or Incorrect Products

If you received a defective or incorrect product:

Contact us immediately at info@mylity.com.
We will cover the costs of return shipping and offer a replacement or full refund, including delivery costs.

3.3. Refund Method

Refunds will be processed to the original payment method used for the purchase. Refunds will be issued within 14 days of receiving the returned item or proof of return shipment.

4. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

Check with your bank or payment provider.
Contact us at info@mylity.com for further assistance.

5. Return Address

All returns should be sent to: CONTACT US PLEASE (we re moving)
Please include a copy of your purchase receipt in the return shipment.

6. Additional Notes

Customers are responsible for any loss or damage during the return shipment.
If a product is returned after the cooling-off period or is not eligible for a refund, it will be shipped back to the customer at their expense.