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Shipping policy

Effective date: 30 December 2024
 Operator: Carla Andrea Fernández Cerviño – MY LITY (sole proprietorship)
 Address: Hubpüntstrasse 5B, 5707 Seengen (AG), Switzerland
 Email: info@mylity.com
WhatsApp: +41 76 701 86 00

1. Order processing

  • Orders are prepared for dispatch within five (5) business days of payment confirmation (Monday–Friday, excluding Swiss public holidays).

  • Orders placed after 14:00 CET or on weekends/public holidays will be processed on the next business day.

2. Shipping costs and methods

  • Shipping fees are calculated at checkout based on delivery address, order size, and chosen shipping method.

  • We currently deliver to Switzerland, Liechtenstein, and EU countries.

  • Carriers may include Swiss Post, DHL, or equivalent services.

3. Delivery times

  • Switzerland & Liechtenstein: 3–7 business days

  • EU countries: 5–12 business days

  • Unless otherwise agreed, all orders will be delivered within 30 days of contract conclusion.

  • Delivery times are estimates; actual times may vary due to customs, local carrier conditions, or force majeure events.

4. Customs, VAT, and duties

  • Switzerland & Liechtenstein: Domestic deliveries; no import duties or additional VAT apply.

  • EU deliveries: Orders may be subject to local import duties, taxes, or customs fees. These charges are the responsibility of the recipient unless otherwise stated at checkout.

  • Customers are responsible for complying with import regulations in their country.

5. Tracking

  • Once your order has shipped, you will receive a confirmation email including a tracking number.

  • You can use the tracking information to follow your parcel via the carrier’s website.

6. Delays or lost shipments

  • If your package has not arrived within 20 business days (CH/LI) or 30 business days (EU), please contact info@mylity.com.

  • We will investigate with the carrier.

  • If the shipment is confirmed lost, we will provide either a replacement or a full refund.

7. Returns and exchanges

  • EU consumers: You have a statutory 14-day withdrawal right.

  • Swiss consumers: MY LITY voluntarily grants a 14-day return right.

  • All returns must follow the instructions in our Refund & Returns Policy, which forms an integral part of these Terms.

  • Returns must be initiated within 14 days of delivery. MY LITY will provide return shipping instructions upon request.

8. Faulty or damaged items

  • If your order arrives visibly damaged during transport, you must notify us within 48 hours of delivery, including photos where possible.

  • If you receive an incorrect item, you must notify us within 14 days of delivery.

  • Warranty claims for manufacturing defects remain valid for the statutory period (2 years under EU law and the Swiss Code of Obligations).

  • In all cases, MY LITY will cover the return costs and provide either a replacement or a full refund (including original delivery charges).

9. Exclusions and restrictions

  • We do not deliver to PO boxes or certain remote locations.

Certain restricted or hazardous products may not be available for shipment. Any such restrictions will be displayed at checkout.